Central Otago Motor Group provides service and aftersales support with workshops in both our Queenstown and Cromwell branches. Our factory trained technicians can service most of our brands in either branch. We can also service most other makes and models, contact us to confirm.
Ram and Fiat Professional vehicles must be serviced in our Cromwell branch due to space and hoist constraints.
Our Service Departments are open Monday – Friday, 8am until 5pm.
1. How often should I get my car serviced?
Most vehicles should have a service every 10,000–15,000 km or once a year, whichever comes first. Following your manufacturer’s schedule keeps your car running smoothly and extends its lifespan.
2. What does a standard car service include?
A typical service in Queenstown or Cromwell usually covers an oil and filter change, fluid level checks, brake inspection, tyre pressure and tread check, battery test, and a general safety inspection.
3. How long does a car service take?
Most standard services take 1–2 hours. Larger or more detailed services may take half a day. Booking ahead is recommended to ensure a convenient time.
4. Do I need to book my car service in advance?
Yes, it’s best to book ahead, especially during busy periods in Queenstown or Cromwell, to secure a time that works for you.
5. Can you service all car makes and models?
Yes, most professional workshops in Queenstown and Cromwell can service a wide range of vehicles, including European, Japanese, and local brands. Always check with your chosen service centre.
6. Do you offer logbook servicing?
Yes, authorised workshops in Queenstown and Cromwell can perform logbook servicing to maintain your warranty and keep your car’s service history up to date.
7. What if my car needs repairs after the service?
If your car requires additional repairs after a service in Cromwell or Queenstown, the technician will provide a clear explanation and quote. You can choose which repairs to proceed with.
8. Do you provide a courtesy vehicle or pick-up service?
Many workshops in Queenstown and Cromwell offer a courtesy car or pick-up/drop-off service. This requires booking in advance to ensure availability.
9. Can you do WOFs?
Yes, most workshops in Queenstown and Cromwell can perform Warrant of Fitness (WOF) checks to keep your vehicle road-legal and safe.
10. Can you do a pre-purchase car inspection?
Yes, most service centres in Queenstown and Cromwell offer pre-purchase inspections to help you make an informed decision when buying a used car.
